Saturday, November 19, 2005

Write Best Buy a letter

An online acquaintance of mine recently bought a 20 GB MP3 player for her soon-to-be-deploying husband as an early Christmas present. She purchased it at Best Buy. She went ahead and gave it to her husband now and he was very excited and pleased. Bad news: the MP3 player was not working correctly and says it is "docking" even though it is not hooked up to a computer. She and her husband took it back to Best Buy to have it replaced.

As luck would have it, the store is out of 20GB MP3 players. The Best Buy store Manager asks the couple to downgrade to a lower memory amount, but since the husband/soldier is deploying he really needs to have as much memory as they can afford and anything more than 20GB is out of their budget. The wife tells her husband "you have never seen me lose it in a store before but you might be about to..." The manager asks why and the wife calmly explains that her husband was deploying to Iraq in 2 short weeks. The manager quickly pulls out a 40GB MP3 player, lowers the price and hands it to the soldier! This is the Best Buy on Wilma Rudolph Blvd., Clarksville Tennessee. Too often people are quick to complain and slow to praise. I plan on writing a thank you letter to their corporate office.

YOU can send an email here or write to them at the following address:
Best Buy Co., Inc.
Corporate Headquarters
P.O. Box 9312
Minneapolis, MN 55440-9312
Calling them is not as effective, but you can call them at 612-291-1000

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